LatchFlowThe AI Lettings Platform
Integrations

LatchFlow is the system your team works in. The right tools stay connected.

We migrate your records out of legacy property software and connect the channels that matter — one queue, one record, no tab-hopping.

Directory

The tools we connect into

Each setup is agreed against your real account, permissions, and day-to-day process.

01

PMS / CRM

Your property, tenancy, landlord, and branch records.

ReapitLegacy PMS (migration source)
API-led

Sync then progressively migrate property, tenancy, landlord and branch records out of Reapit while LatchFlow takes over the day-to-day.

ConnectionSync + full migration
NeedsClient API/app approval required
Full record migrationTwo-way sync during transitionDocument archive rescueReference IDs
02

Workflow

Specialist repair and tenancy-progress tools.

FixfloRepairs workflow
Workflow-led

Coordinate repair intake, job context, contractor handoff, communications, and issue evidence.

ConnectionMaintenance sync
NeedsClient workflow and integration review
Repair contextJob creation/updateContractor routingMaintenance chronology
GoodlordLettings progression
Workflow-led

Use tenancy progression state to coordinate missing information, renewals, and operational exceptions.

ConnectionRenewals + admin
NeedsClient CRM/PMS integration review
Progression statusAdmin chasingRenewal contextException queues
03

Communications

Inbox, messaging, calendar, and phone channels.

Microsoft 365Shared inboxes
Channel-led

Ingest approved shared mailboxes and calendars, draft responses, and attach chronology to cases.

ConnectionMail + calendar
NeedsMicrosoft tenant consent required
Shared inboxCalendar eventsAttachmentsDraft and send controls
WhatsApp BusinessTenant messaging
Channel-led

Capture tenant or contractor messages into the supervised queue with delivery and escalation state.

ConnectionLive comms
NeedsApproved business account/provider required
Inbound messagingCase matchingTemplate repliesDelivery status
Twilio VoiceAI phone agent
Channel-led

Handle approved call flows, capture transcripts, recover missed calls, and escalate emergencies.

ConnectionCalls + transcripts
NeedsNumber, routing, and recording policy required
Inbound callsTranscriptsCallback recoveryEmergency routing
04

Finance

Payment, ledger, and invoice context.

XeroFinance records
Discovery-led

Surface approved ledger or invoice context for operational exception handling and reconciliation.

ConnectionLedger + invoices
NeedsFinance permissions and scope review
Invoice contextLedger checksException alertsReference linking
PayPropClient accounting
Discovery-led

Use approved rent and payment events to drive exception queues, tenant updates, and owner visibility.

ConnectionRent + payments
NeedsClient accounting review required
Payment eventsReconciliation contextArrears exceptionsOwner updates
Don't see your exact stack?

We'll map the workflow before we promise the connector.

Bring your PMS, inbox, repair tool, phone system, and finance platform.

Book systems audit