Microsoft 365WhatsApp BusinessReapit
Inbox triage
~35 inbound items/dayHighest first workflow
Shared inbox acts as the real queue, but ownership is unclear after first reply.
Audit deliverable
Operations Audit Pack
A clear view of where your lettings operation is losing time, proof, and control.
This is a worked example of the report a first LatchFlow audit produces — illustrative numbers, real method: where the pressure is, the systems involved, who owns exceptions, and a 30-day plan.
What the audit shows
Not AI theory. A map of your queue with owners, systems, and risk.
FixfloReapitMicrosoft 365
Maintenance handoff
~15 repair jobs/weekFastest visible relief
Contractor routing and landlord approval evidence sit across threads, repair notes, and team memory.
ReapitGoodlordMicrosoft 365
Renters’ Rights evidence
~30 open exceptionsBoard-level risk
Delivery proof and tenancy-state agreement need named owners before notices or rent reviews move.
Evidence index
Open scorecardThe audit pack ties operational claims back to source systems.
Source-record agreementReapit tenancy state checked against Goodlord progression and email evidenceMismatches surfaced
Channel-level proofMicrosoft 365 message IDs and WhatsApp delivery state attached to relevant recordsGaps surfaced
Write-back healthActions tested against PMS, repairs workflow, and audit log destinationsConnectors watched
Human approval gatesSpend, legal, emergency, and low-confidence cases held for named reviewReady
Recommended first rollout:Launch shared-inbox triage plus maintenance handoff in 30 days, with Renters’ Rights evidence exceptions as the first compliance add-on.