Inbox & first response
30-60%less manual inbox sorting
Routine messages are classified, drafted, and routed before they reach your team for review.
For UK Letting AgentsStop drowning in
Stop drowning in
tenant admin
We handle the inbox, calls, repairs, and chasing that slow your team down. Your team stays in control.
Built to replace Reapit-era software — we migrate your records and keep the tools you love connected.
Services
What we handle
Pick where the pain is worst. We connect it to the tools you already use.
Inbox Triage
Tenant, landlord, and contractor messages get read, sorted, and routed with a suggested reply.
Maintenance
Repairs get logged, matched to the right contractor, and tracked until done. Landlord updates are queued and visible.
Compliance Chasing
EPC, gas, and EICR certificates get tracked, with reminders queued before anything expires without warning.
AI Phone Agent
Captures calls, drafts follow-ups, routes urgent cases, and logs the next step with agreed handoff rules.
How It Works
We set it up, run it, and keep it working
You approve the decisions that matter. We handle the repetitive work.
We audit your workflows
We look at how work comes in and where your team loses time to repetitive tasks.
We build your system
AI workflows connect to your tools and triage emails, calls, and forms with clear approval rules.
You stay in control
The big decisions still come to your team. The AI handles the sorting and chasing.
We keep improving it
Monthly reviews to refine responses and add new workflows as you need them.
Integrations
Keep the tools that earn their place
LatchFlow becomes your system of record. We migrate your records out of the legacy PMS and keep email, WhatsApp, phones and accounting connected.
ReapitLegacy PMS (migration source)
FixfloRepairs workflow
GoodlordLettings progression
Microsoft 365Shared inboxes
WhatsApp BusinessTenant messaging
Twilio VoiceAI phone agent
XeroFinance records
PayPropClient accounting
Logos show systems LatchFlow can connect with. Third-party marks belong to their respective owners.
Trust & Control
Built for everyday branch work
High-risk cases stay with your team. Everything else gets faster and more consistent.
Human approval gates
Emergency, spend, legal, and low-confidence cases are held for a person to review.
Clean write-back
Actions are logged against the right property and tenancy, so your records stay current.
Monthly reviews
We review response time, triage rate, and edge cases every month. The system stays managed.
UK data governance
Clear data boundaries, least-privilege access, audit logs, and a rollback path.
FAQ
Common questions
Short answers to the questions we hear most.
Does LatchFlow replace our CRM or property software?
Yes. LatchFlow is built to replace legacy property software like Reapit as the system your team works in. We migrate your records in, keep the old system in sync during the switch, and stay connected to the tools that still earn their place — email, WhatsApp, phones and accounting.
What would you automate first?
Usually one busy queue first, like inbox triage or maintenance.
Will AI make legal, emergency, or spending decisions on its own?
No. Sensitive cases still go to your team for approval.
Will tenants know when they are speaking to AI?
Yes. AI calls and messages are clearly disclosed, with an easy route to a person. No one who needs human help gets stuck with a bot.
How long does the first rollout take?
Most first rollouts take around three to four weeks.
How is our data handled?
We agree access, approval, retention, and exit rules before any client data is enabled.
See what we could automate for you
Book a free 30-minute audit and we'll show you the first queue to fix.
Book Audit